Account & Data Deletion
WalkTalk allows you to delete your account and all associated data at any time. You can do this directly in the app or by contacting us via email.
1. Delete Your Account in the App
The fastest way to delete your account:
- Open WalkTalk on your device
- Go to the Profile tab
- Tap the Settings icon (top right)
- Scroll down and tap Delete Account
- Read the warning and confirm your decision
Your account and data will be queued for permanent deletion immediately after confirmation.
2. Request Deletion via Email
If you are unable to access the app, you can request account deletion by sending an email to:
Please include the email address associated with your WalkTalk account. We will verify your identity and process the deletion within 30 days.
3. What Gets Deleted
When you delete your account, the following data is permanently removed:
- Profile data: display name, email, avatar, bio, city
- Published routes: all routes, stops, audio recordings, and photos you created
- Notes: all personal notes
- Library data: saved routes, liked routes, walking history
- Economy data: WalkCoins, TalkCoins balances
- Accreditation data: creator or business accreditation records
- Listen events: TalkCoin deduplication records
Data that may be retained:
- Purchase transaction records — retained as required by applicable tax law
- Anonymized analytics data — cannot be linked back to your account
4. Deletion Timeline
- In-app deletion: data is queued immediately and permanently removed within 30 days
- Email request: we will respond within 30 days and complete deletion within 30 days of verification
After deletion, your account transitions to an anonymous guest state. If you wish to use WalkTalk again, you will need to create a new account.